Responsiblefor supervising the operation of Computer applications, hardwaresystems, network and related infrastructure and ensuring all ofthem are functional and secure.
Set controls on computers anddevices to run jobs. Effective monitoring of Productionenvironments of IT applications and infrastructure on a 24 x 7Operations with Disaster Recovery and BCP Planning, which includesIT solutions / Services hosted outside FZ.
Supervise day-to-day operations of Data Centre andcoordination.
Monitor systems availability andcorresponding support processes based on the agreedprocesses.
Monitors the availability of 24 / 7availability of Corporate Network infrastructure and the DataCentres to ensure the availability of all servers and servicesrequired by the client which includes IT solutions / Serviceshosted outside FZ.
Carries out DisasterRecovery drills as per agreed plan and provide status update torelevant stakeholders.
Carries out scheduledbackups, batch jobs as per the schedule and ensure that they aresuccessful.
Follows IT operations governanceprocess.
Actively participate with Manager -IT Production Services in the IT planning and supporting organicgrowth.
Executes tasks and ensures thatservices provided perform to agreed-upon SLAs. 9. Assist inresolution of issues and problems within an ITIL framework, andmanage escalations and issues as required.
Prepares operational performance metrics and statusacross the IT infrastructure, applications and networks for Manager- IT Production Services.
Work with betweeninternal teams, outsourcing & hosting partners and otherstakeholders to ensure incidents are resolved in a timelymanner.
Should actively participate tooptimize performance and continuously work towards improvingproductivity.
Ensure that all changes in ITProduction environments (Data Centre and network) are carried outbased on the processes laid out by Manager - IT ProductionServices.
14. Coordinate with all impacted parties to ensure all ITreleases and deployments across all business units or IT businesspartners to ensure the awareness on schedule and status on theprogress.
Develop and maintain Operationsmanual, so that every processes and procedures aredocumented.
These are just some of therequirements that will enable you to effectively monitor the 24 / 7data centre operations.
MINIMUM QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS
Auniversity degree in business or technology. BS in ComputerScience, Computer Engineering, Business.
6+ years'total experience, including 3+ years in a production 24 / 7high-availability multi-site enterprise of mission criticalsystems, ERP and CRM environments, including application hosting,voice and data networks, security and information protection and 2+years'
experience with high availability networks andreplicated disaster recovery architectures.
Experience in the travel or airline industry would beextremely beneficial
Extensive years ofrelevant technical and business experience, including in-depthknowledge of one or more IT processes, services,environments.
Extensive years of experience onTravel Reservation System or similar critical systems.
Extensive years' experience analysing andidentifying enterprise applications mainframe systems anddistributed systems'
environment issues and risks inperformance, availability and capacity.
Experienced in maintaining compliant operations andensuring successful internal, external and FDA / EMAaudits.