It Senior Officer Systems & Monitoring
Robert Half
UAE,Dubai,Dubai
منذ 1 يوم
source : Drjobs.ae

KEYACCOUNTABILITIES

  • Responsiblefor supervising the operation of Computer applications, hardwaresystems, network and related infrastructure and ensuring all ofthem are functional and secure.
  • Set controls on computers anddevices to run jobs. Effective monitoring of Productionenvironments of IT applications and infrastructure on a 24 x 7Operations with Disaster Recovery and BCP Planning, which includesIT solutions / Services hosted outside FZ.

  • Supervise day-to-day operations of Data Centre andcoordination.
  • Monitor systems availability andcorresponding support processes based on the agreedprocesses.
  • Monitors the availability of 24 / 7availability of Corporate Network infrastructure and the DataCentres to ensure the availability of all servers and servicesrequired by the client which includes IT solutions / Serviceshosted outside FZ.
  • Carries out DisasterRecovery drills as per agreed plan and provide status update torelevant stakeholders.
  • Carries out scheduledbackups, batch jobs as per the schedule and ensure that they aresuccessful.
  • Follows IT operations governanceprocess.
  • Actively participate with Manager -IT Production Services in the IT planning and supporting organicgrowth.
  • Executes tasks and ensures thatservices provided perform to agreed-upon SLAs. 9. Assist inresolution of issues and problems within an ITIL framework, andmanage escalations and issues as required.
  • Prepares operational performance metrics and statusacross the IT infrastructure, applications and networks for Manager- IT Production Services.
  • Work with betweeninternal teams, outsourcing & hosting partners and otherstakeholders to ensure incidents are resolved in a timelymanner.
  • Should actively participate tooptimize performance and continuously work towards improvingproductivity.
  • Ensure that all changes in ITProduction environments (Data Centre and network) are carried outbased on the processes laid out by Manager - IT ProductionServices.
  • 14. Coordinate with all impacted parties to ensure all ITreleases and deployments across all business units or IT businesspartners to ensure the awareness on schedule and status on theprogress.

  • Develop and maintain Operationsmanual, so that every processes and procedures aredocumented.
  • These are just some of therequirements that will enable you to effectively monitor the 24 / 7data centre operations.
  • MINIMUM QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS

    MinimumQualification

    Auniversity degree in business or technology. BS in ComputerScience, Computer Engineering, Business.

    Experience

  • 6+ years'total experience, including 3+ years in a production 24 / 7high-availability multi-site enterprise of mission criticalsystems, ERP and CRM environments, including application hosting,voice and data networks, security and information protection and 2+years'
  • experience with high availability networks andreplicated disaster recovery architectures.

  • Experience in the travel or airline industry would beextremely beneficial
  • Extensive years ofrelevant technical and business experience, including in-depthknowledge of one or more IT processes, services,environments.
  • Extensive years of experience onTravel Reservation System or similar critical systems.
  • Extensive years' experience analysing andidentifying enterprise applications mainframe systems anddistributed systems'
  • environment issues and risks inperformance, availability and capacity.

  • Experienced in maintaining compliant operations andensuring successful internal, external and FDA / EMAaudits.
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