Job title Customer Service Intern Organization type Service Working hours : 8 : 30 AM to 6 : 30 PM Compensation : Unpaid Start date : Immediately About Scent Strategy We create unique signature brand smell for global retail & hotel brands to offer consistent service of interior scenting all their worldwide stores & properties.
Our long term vision is to create a global franchise that offers first-class service to customers. Why we are hiring you As one of the fastest growing organizations in the industry, the level of operations increases everyday and we need people who are highly dedicated and willing to support us in this growth.
Benefits of working with us In addition to the onboarding experience, there are new tasks to carry out everyday, hence, our employees are always in for learning new things.
Our office is located in a convenient environment with access to many facilities. This role may lead to a permanent job depending on the intern's performance.
About the role We are looking for a passionate intern who will work closely with the managers to carry out the following :
Planning and coordinating the technicians' schedule
Coordinating with warehouse manager to ensure availability of materials and tools required for installations
Coordinating with the regional technician services
Organising timely internal and external documentations such as reports and work permits
Maintaining phone and email communications, a well as periodic visits to customers to manage their expectations
Organising new customer onboarding with written communication and visits
Documenting field technicians's Key Performance Indicators metrics
Managing service files and records
Proven experience in a similar role is preferred
Ability to work under pressure
Distinct self-organizational skills with keen attention to details
Having outstanding interpersonal skills.
Excellent written & spoken English language skills.
Must be a self-starter with the ability to work well with changing priorities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Knowledge of MS Office or GSuite
Qualifications in secretarial studies will be an advantage
Students or Fresh Graduates only
Job Type : Internship Education :