Operations Strategy Manager
Meeting Point International
Dubai, UAE
منذ 2 يوم

About the Role :

This position is responsible for driving improvement projects in support of the Global Lead for Operations. The role focuses on DMC optimization, standardization and compliance inititaves for all Guest-facing activities across Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response.

Your Main Tasks and Responsibilities :

  • Identify how DMC operations can improve operations and solve important business problems
  • Carry out research to evaluate current business models and present findings in an easy-to-understand manner
  • Develop new tools that contribute to greater productivity and efficiency of the global DMC
  • Document and drive service excellence including service delivery training and customer feedback management
  • Develop simple models to support investment business cases
  • Contribute to KPI planning, implementation, and achievement
  • Report and present to senior management and Operations colleagues
  • Support Global Lead for Operations in global optimisation, standardisation and compliance initiatives, including :
  • Incident Management
  • Global Fleet management
  • Quality control principles & mechanisms
  • Guest & staff Health & Safety
  • Point of Sale and cash handling
  • Supplier invoicing
  • Your Qualifications and Experience :

  • BA degree or higher, MBA is advantageous
  • Minimum 5 years’ experience of operations, strategy and project management
  • Management consulting experience is an advantage
  • Track record in project management and implementing improvements to Operations and Service related KPIs
  • Very strong analytical and problem solving skills, Creative and adaptable
  • Fluency in written and spoken English is essential; knowledge of any other languages is a plus
  • Positive, highly motivated, analytical and results-oriented
  • Readiness to learn and change
  • Teamwork
  • Structured working
  • Leadership and management competence
  • Availability to travel approximately 20% of the time
  • بلغ عن هذه الوظيفة
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