At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.
Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We're well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.
Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
We are looking for a passionate Ops Manager for Supply Acquisition (Food) to take the lead in driving critical KPIs of existing / new categories, and support strategies for our centralized market operations.
You will be working closely with Head of Operations and COE leads to execute and drive high impact results in the markets.
It's a critical role for the success of Careem and includes several dimensions.
As a Ops Manager for Acquisition, you will be owning and executing strategies to create supply pools, and training the same to ensure seamless operations at all demand levels while working with all stakeholders like Operations, Product, Strategy and other touch points.
What you'll do
You will be the mission critical leader in central ops, working closely with the other COEs to guarantee supply (restaurants & food captains) and leverage deep analytical insights to deliver high impact results.
Working closely with Senior leaders and City operations in driving the strategy and execution of plans to deliver on Goals
Analytics and data drive everything we do : source, transportation, strategy, decisions and people.
We are building multiple networks : restaurants, users and drivers (captains). You are responsible for quality, performance, reliability and optimization of these.
Your key responsibilities will include Onboarding & Training, Early Life Retention, etc of the both food captains and restaurants.
Closely work with Partner ops team to ensure feedback and incorporate the same in new supply lead strategy to create quality pool.
You will be responsible for scaling to new markets and going deeper into existing markets with identification & onboarding of new restaurants or captains, and execute new launch strategies for green field markets, etc.
What you'll need
Passion for Analytics : Great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
Hunger to get things done : Super strong project management skills, with a focus on proactively finding practical solutions to problems and demonstrated high levels of bias for action.
Leader : Need to take the initiative, inspire people to raise the bar & set new operating standards, and build a loyal community.
Strong Work Ethic : Careemers work incredibly hard and we love doing it. We believe in open culture and information sharing to drive visibility.
People Skills : need to be able to build and maintain relationships with a diverse group of people (direct & indirect). Selling ideas and beliefs is what will make you successful.
Entrepreneurship : always thinking about your business and owning it! Imbibing Careem model and continuously improving it.
Empower people : empower the team to stop and fix the processes / policies to make positive changes.
Drive standardization : believe in standardizing work content, processes and policies to ensure seamless operations and drive output predictability.
Where you'll be
Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams.
For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
You'll be working in the location you're hired from. Due to legal and compensation considerations, you will need to be based out of the country you're hired from as your primary work location.
What we'll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.
As a Careem colleague you will be able to :
Be part of a Remote-First organisation
Work from any country in the world for 60 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including : gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day
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