Team Leader
DUBAI HOLDING
United Arab Emirates
منذ 22 يوم

Description

At Jumeirah , we are committed to encouragingand developing our colleagues, in a world class environment. We value diversityand equal opportunity, employing over 14,000 colleagues from over 140 differentcountries including locations in AsiaPacific, CIS, Central Asia, Western and Eastern Europe, Africa and the MiddleEast.

Our newbrand, Zabeel House takes inspiration from our roots Dubai. Much like thecity where it was created, we too like to push the boundaries to createinnovative hotel stays.

We are curators of whats good’, and build experiencesthat people want to share. The Zabeel House has five key brand values.

Limitlesscuriosity is our commitment to engage the guest in the local neighbourhood throughsharing our knowledge of the area with guests to inspire them toexplore.

Inventiveness is our commitment to engagewith guests with open minds, with ingenuity, with fresh creativity alwaysthinking outside the box.

Honesty reflects our commitment toalways be genuine towards our guests; to have conversations not interactions. Freedom relatesto Zabeel House design and ambiance we created a brand that is high on designbut low on complexity and our design-

ledspaces are crafted to allow our guests to have the freedom to be who they wantto be and stay how they want to stay. Finally, Belonging reflectshow we want our guests to feel -

guests who want to live like a local even ifjust for a day.

Ournewest property, Zabeel House by Jumeirah The Greens, offers its guests 210rooms and suites, a co-work space with meeting rooms, a modern gym, rooftop pool and a number of happeningrestaurant outlets including a vibrant Pan-Asian restaurant.

Aboutthe role :

Anexciting opportunity has arisen for a highly talented and experiencedHospitality professional to join the Pre-opening team at Zabeel House, TheGreens.

The purpose of this role is to supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.

Supervises scheduled shifts ensuring guest satisfaction. Oversees all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.

Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager. Your main duties will include the following :

  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively uses the database of customer details / history to assist in guest recognition
  • Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
  • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
  • Responsible to assist management in the identification and recognition of any example of excellence in service or teamwork
  • Assist in controlling department forms and records according to the Jumeirah standards for Document Control
  • Qualifications

    About you : In order to be considered for this role, you will have the passion for consistent high quality customer service.

    You will preferably possess a minimum of 2 years Supervisory experience in Food & Beverage department and completed secondary education.

    You should have an excellent interpersonal and customer service ability. It is also essential that you have good command of the English language (spoken and written).

  • An additional language will be an advantage. About the benefits : This position offers a highly competitive salary and package which includes;
  • fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-

    annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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