About Jumeirah and the Hotel :
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.
You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai.
The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.
The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East.
The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences.
The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.
About the Role :
An opportunity has arisen for a Guest Relations Executive to join our Imperium-Service department in Jumeirah Zabeel Saray.
The main duties and responsibilities are :
1.To always embrace the Jumeirah Hallmarks
2.To follow proper payroll and uniform procedures.
3.To set up the host / hostess stand, review the reservation book and make recommendations as to the set up of the room.
4.To open the restaurant for business at the prescribed time each shift.
5.To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
6.To pick up the daily menus and insert them properly in their covers.
7.To inspect every menu and list to ensure their immaculate condition and appearance.
8.To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
9.To assign seating taking into account service standards.
10.To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
11.To maintain a station chart and cover count for the restaurant.
12.To be fully capable of working with Restaurant Reservation System (Epicure)
13.To ensure each guest receives the highest quality of service.
14.To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
15.To handle guests without reservations or those waiting for others to join them.
16.To handle lost and found items.
17.To seat reservations promptly at a table pre-set for the number in the party.
18.To check guest's coats or packages when necessary.
19.To address guests by name whenever possible.
20.To address guest dissatisfaction immediately and inform the manager of the action taken.
21.To answer telephones according to Jumeirah standards and take reservations or provide information regarding the restaurant or any other hotel service.
22.To anticipate the needs of guests while scanning the room constantly.
23.To respond properly in any hotel emergency or safety situation.
24.To perform other tasks or projects as assigned by hotel management.
25.To identify potential problems and ask for assistance before breakdown occurs.
26. To provide lateral service within the hotel whenever needed
About You :
The ideal candidate for this position will have the following experience and qualifications :
Higher Secondary School Certificate
Experience in similar positions in the Middle East
Demonstrated experience working in a high volume, high pressure environment
Experience working in the hospitality or other customer service relatedindustry
Administrative skills, able to multi-task and meet deadlines
Familiar with facilities management systems
Strong verbal and written English language skills
Proficiency inMicrosoft Office application
About the Benefits :
This position offers a highly competitive salary and package which includes : fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-
annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.