CALL CENTER AGENT TEMPORARY POSITION (BILINGUAL SPEAKERS - ARABIC & ENGLISH ESSENTIAL WITH VALID UAE RESIDENCE)
Air Arabia
Sharjah
منذ 2 يوم
  • To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services;
  • processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

    Key responsibilities :

    Full Day Shift :

  • 9 working hours per day (including 1 hour break)
  • Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.
  • Remuneration :

  • Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).
  • Payment is done at the end of the month based on achievements vs the target.
  • Agent will be paid : AED 180 x number of shifts x Actual sales / Target sales.
  • Terms & Conditions :

  • If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).
  • a.The remuneration will be : AED 180 x 20 x 110% AED 3,960

  • If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).
  • b.The remuneration will be : AED 180 x 20 x 90% AED 3,240

    Notes :

  • An agent can earn up to AED 5,000 per month.
  • Full day shift agents is eligible for daily / weekly cash incentives (additional) as applied in the call center.
  • There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.
  • A fixed allowance of Aed.1000 / -month for the one who attend the 20 shifts.
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