Bell Captain Bell Captain is primarily responsible for the supervision of all bell desk staffs activities and also up keeping of the desk area.
The bell captain is also responsible for welcoming all guests to the hotel as well as bidding them with a fond farewell.
He should make sure all luggage, letter, courier and message movements are tracked and accounted. Adhere to hotels standard operating standards at all times and also communicate with Front desk manager to increase the efficiency of Bell stand / Bell Desk by preparing timely reports
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Emerald Palace Kempinski Dubai
An impressive 100,000square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriouslyappointed rooms, of which 36 are exquisitely spacious suites.
Surrounded bypristinely landscaped tropical gardens are eight highly appointed royal villaswith stunning views of the Palm Lagoon.
The hotel’s wide variety ofinternational restaurants, boutique mall and cinema provide ample dining andentertainment attractions.
With its opening in 2018, the hotel’s classicaldesign will complement the Kempinski Residences and Hotel Apartments PalmJumeirah, which has been developed in the same architectural style and islocated on the adjacent plot. Key Responsibilities :
Ensure that bell desk is manned at all times and keeping the working are clean and tidy always.
Ensure that smooth and fast baggage handling for all arrival / departure guests.
Maintain close relationship with reception / information / cashier as well as other departments.
Attend all guest calls for Bell stand / Door Services related services.
Delegate bell boys to pick up the baggage’s from guest rooms.
Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
All guest request are logged on to guest request tracker
Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
All baggage movements are tagged and recorded.
Update luggage movement register and sign off daily.
Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
Guest Messages are distributed properly and accurately.
Guest and other department’s letters, couriers are distributed properly and accurately.
Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.
Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
Alert the management of any unattended packages and stranger found in the premises.
Checks the daily arrival list for VVIP's or guests with special need.
Prepare for group movements and ensure enough staffing is in place to handle groups.
Greet all guests in the lobby in a warm and professional manner, make them feel welcome and
anticipate their needs before they arise.
Recognize all returning and VIP guests, and welcome them back.
Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipment’s.
Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.
Assist guests with their luggage and try to acknowledge them by name.
Make deliveries to guest rooms as instructed.
Store and retrieve luggage and other objects for guests.
Be aware of daily hotel activities, group and VIP arrivals.
Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.
Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and
presentable at all times.
Assist the security team in scanning all guest luggages.
Offer assistance to all guests at times.
Provide efficient luggage storage, delivery and collection service.
Perform any other works as and when assigned by the management.
Desired Skills & Qualifications :
Should have a diploma / degree in hospitality or a vocational training within the Front Office
Department of a hotel.
Previous experience working in a luxury 4 or 5 star hotel or serviced apartment’s environment is essential Skills and Knowledge.
Strong Communication skills (verbal, listening, writing), Innovative,Pro-active and reliable.
Customer driven with an extremely proactive and switched on’ personality and an outgoing and approachable character. Passionate and with a pleasant and positive attitude.
Has knowledge about Microsoft Office Applications and experience with Opera is an advantage.
Valet Service Application.
Hotelierssince 1897, we have travelled the world in search of the most fascinatingdestinations without ever forgetting the finest traditions of our Europeanheritage.
We are dedicated to please, educated to entertain, and we nevercompromise on the European elegance of service. We pride ourselves ondelivering a beautiful performance for each and every one of our guests.
Andfor our employees, we provide a stage on which they can flourish and realisetheir full potential.
Embracean experience as individual as you are!