Under the general guidance and supervision of the Director of Sales & Marketing, implements all sales activities and maximize business opportunities in his / her specific area of responsibility.
General Tasks and Responsibilities : ESSENTIAL JOB FUNCTIONS : To generate and maintains customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment) .
To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications. To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
To implement & executes all sales objectives and action plans to reach and exceed targets set. To solicit and serves transient and group business & meetings.
To formulate corporate offer letters and yearly contracts and any other required business correspondence. To establish parameters, quotes and negotiate prices with customers for transient and group business.
To ensure that the response to any business request is actions within 24 hours To promote & produces sales leads for the Gloria Hotels outside of coverage area.
To provide feedback to the Director of Sales & Marketing / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
To arrange site inspections of hotel. To disseminate sales related information to other departments as appropriate. To maintain close communication with the Events Management Team in the negotiation process of their accounts.
To attend all pre & post conference meetings, as required, arranged by the Event’s Management Department. To follow up with the Events Management Team after the post event meeting with Thank You calls and send Thank You Letter together.
To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
To handle incoming calls and ensures messages are taken an details are forwarded to the person concerned. To attend departmental and communication meeting as requested by Department Head.
To attend major events in hotel & city as requested by Department Head. To closely monitor accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
To maximize up selling opportunities whenever possible. To review direct competition and conducts regular research. To establish and maintains files of major accounts and assists Senior Sales Manager in maintaining the accounts management system.
To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
To maintain an up to date account & contact database and details in property management system. To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
To closely coordinate and communicate with outbound sales office with regards to accounts / markets those are serviced by Outbound Sales.
To ensure that Gloria Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
General Responsibilities To promote efficiency, confidence, courtesy and an extremely high standard of social skills. To generally promote and ensure good inter-
departmental relations. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To adhere to Company and Hotel rules and regulations at all times. To maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
To maintain professional business confidentiality. To have good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
To be flexible to adapt to sudden increase in working hours as per business needs.Occasional Responsibilities3.1To report any equipment failures / problems to the Maintenance Department.
3.2Pass any maintenance requests to the Maintenance Department3.3To participate in any Training / Developments schemes as recommended by senior management.
3.4To assist the Duty Manager in any task outlined / detailed by him / her.3.5To comply with any reasonable request made by management to the best of your ability.
Legal Responsibilities3.6To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.