Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters.
Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
The following are specific responsibilities and contributions critical to the successful performance of the position.
Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop opportunities.
Responds to telephone inquires / requests for group business in the defined timeline.
Create and maintain accurate customer meeting / event records in Delphi capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Delphi
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts, proposals, BEO’s and other related booking documentation.
Ensure strong knowledge of cluster Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups, A / V, and other support services
Strong knowledge of all hotels in the cluster; selling features, benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge (Delphi, Microsoft, Profit Pack, Internet, Azizi Global Source)
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement, enthusiasm and commitment.
Focus on the customer and find ways to meet, exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans.
Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all products, cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends, food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal, listening, writing)
Strong organization skills
Ability to use standard software applications and hotel systems including SFA, NGS, Delphi, PMS, MARSHA etc.
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g., associates, customers
Previous experience within a sales administration environment and EBC office
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Keyboard skills and computer input