SCM Performance Manager (Availability/eCom)
Dubai, DU, AE
منذ 2 يوم

Purpose :

In this role you’ll be the focal point to anything related Product Availability, Delivery Performance & DTC Excellence. You will own the performance management reviews with each cluster, represent EM in calls with global if required.

You will drive e2e operational excellence and efficiency across all channels; you’ll be a strong contributor to the strategy and be on the edge of creating the new to reach seamless consumer experience in the most efficient way.

You will drive the DTC & Ecommerce set-up in Emerging markets.

You will act through driving deep analyses, providing insights, identify performance gaps, defining KPIs and actions to improve performance or to solve tough business problems and all this goes with strong collaboration and stakeholder management across dozens market and global teams.

Key Responsibilities :

  • Own availability KPIs and Delivery Performance across Emerging Markets
  • Own ecommerce deployment across emerging markets
  • Own DTC excellence
  • Engage daily with all clusters, lead operational and performance related dialogues
  • Own the performance management reviews with each cluster
  • Drive deep analyses, providing insights, identify performance gaps
  • Represent Emerging Markets in performance review calls with the global team
  • Set-up an operational / financial excellence framework
  • Turn findings into actionable recommendations with associated root causes resulting in clear trade-offs and enabling decision making to drive improvement and influence key stakeholders
  • Facilitate with business stakeholder definition of operational, efficiency and project KPIs, SLAs, targets and measurement logics
  • Continually consider and leverage additional opportunities to improve reporting, root cause analyses, quality of findings and insights
  • Manage effective and timely communication on performance management based on an agreed drumbeat
  • Key Relationships :

  • EM SCM Leadership (all functions)
  • EM Market (commercial functions)
  • EM SCM Finance
  • Knowledge, Skills and Abilities :

    Hard skills :

  • Ecommerce experience is a must
  • Previous experience in a performance management function is a must
  • Strong end to end supply chain experience including international freight
  • Excellent analytical skills, ability to read / play with numbers, managing data from multiple sources and synthesize the complex data to develop innovative solutions
  • Knowing P&L structure, budgeting, SCM costs structure, ability to work with finance data
  • Solid presentation and storytelling skills
  • Good understanding of supply chain processes, impact on commercial and consumers (net sales, NPS, CLTV)
  • Good knowledge of project management principles and methodologies / Lean Six Sigma
  • Soft skills :

  • Can-do attitude
  • Self-starter with an ability to work under tight deadlines
  • Extremely organized and stay cool in a fast-paced, deadline-driven environment
  • End-to-end mindset, big picture view of problems on hand
  • A star in prioritizing based on business and operational impact
  • Strong team player with strong stakeholder management skills
  • Ability to effectively communicate (both written and verbal) at different levels of the organization and to lead discussions in small and larger groups.
  • Change management skills of influencing network of stakeholders
  • Engaging, open and react to feedbacks and improve
  • Requisite Education and Qualifications :

  • University Degree in Supply Chain or Engineering
  • Experience with data analytics operational or financial
  • E-commerce experience
  • Performance management experience
  • Good understanding of supply chain principles and operating practices, logistics terminology, basic finance, and management of cross functional interdependencies
  • 5+ years of relevant work experience
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