Our client is a multinational logisticssolution provider dealing with sea and land freight - bulk liquidcargo.
They are currently recruiting anexperienced customer service professional for their regional officein Dubai.
Job Objective
Transfer of the accepted sales quote to theoperational division through administrative activities whilemaintaining the highest possible level of customer satisfaction(including customer aftercare).
JobResponsibilities
Contribution to the realization of the financial goals ofthe division.
Recognize extra revenueopportunities for existing customers.
Contribute to the customer-driven cultureby going the extra mile to create added value beyond the corebusiness and achieve the desired customerengagement.
Ensure all output meets the standards interms of quality and safety keeping processes, innovationsand working practices in mind.
Contribute to positive, sustainable anddependable change in the supply chain through intelligentsolutions.
Be the first pointof after sales contact for your own customer base.
Processing customer requests.
Applying and developing our organizational andcommunication skills.
Constantlycommunicating between the sales & coordinatorteams.
Analyzing problems and devisingsolutions for customers.
Resolvingcustomer queries.
Recommending improvements ininternal processes for more efficient customermanagement.
Skills andKnowledge
Bachelorâ s degree orequivalent
Customer-oriented experience, preferably in transport,logistics, break bulk, bulk liquids.
Good knowledge of the Englishlanguage.
Sufficientknowledge of Excel, Word, PowerPoint, E-mail.
Proactive, commercial attitude and goodcommunication skills.
Available fulltime.
sea freight,customer service, iso tanks, bulk cargo, liquid cargo, liquidcontainers
