Bell Attendant
SOFITEL
Dubai, Dubai, United Arab Emirates
منذ 1 يوم

JOB DESCRIPTION

  • To be an ambassador of the Front Office and the hotel, in and outside the work place.
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
  • To assist guests with room changes in coordination with the Front Office department.
  • To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures.
  • To be aware of the room set ups and to inform the guests accordingly (rooming).
  • To check the cars and rooms for forgotten items and to respect the Lost & Found procedures.
  • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
  • To properly use the supplies, equipment and to ask for requisitions accordingly.
  • To assist the drivers, valet parking and doormen in the daily activity.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
  • To call the supervisor or manager for advice in serious cases or if an approval is required.
  • To be fully aware of and to report all guest comments or complaints.
  • To be aware of all VIPs visiting or staying in the hotel.
  • To ensure a proper use of the telephone etiquette as per Sofitel standards.
  • To read and update the logbooks and to ensure a proper handover between the shifts.
  • To strictly respect the keys handling procedures.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To be aware of the hotel outlet timings and promote the internal activities and events.
  • To attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
  • To share daily activity highlights with the supervisor, including internal and external guest opportunities.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
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    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمر
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