Help Desk Technician - 6 to 12 Month Contract
Manpower Middle East
Abu Dabi
منذ 4 يوم
source : Tanqeeb
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Determining the best solution based on the issue and details provided by customers
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Creating, editing user account in Active Directory
  • Creating, editing permission of mailboxes in Exchange server.
  • Creating GPOs.
  • Creating and editing permission of share folders.
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in the Service Manager
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc / BA in IT, Computer Science or relevant field
  • Experience in iPhone devices, , Azure, Office , Adobe Acrobat, Windows , Microsoft Teams
  • Experience in the following will add value : -Carbon Black end point protection -Microsoft Configuration Manager for patching -Microsoft Service Manager for ticketing -Microsoft inTune -Microsoft Remote Desktop App
  • بلغ عن هذه الوظيفة
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب