Certification Program Manager, Training & Certification
Dubai, Dubai, AE
منذ 3 يوم
source : WHATJOBS

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Certification Program Manager, Training & Certification

Job ID : 1903691 Amazon Web Services MENA FZ

Job summary

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.

These organizations need individuals with cloud skills to help transform their business. To meet the growing customer demand for AWS skilled individuals across the globe, we need exceptionally talented, bright, and driven people.

We are seeking an experienced program manager that will define, execute, and report on the certification go-to-market strategy in EMEA.

If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you!

Your responsibility will start by understanding the various segment needs for certification, working alongside AWS Global teams including T&C certification, AWS T&C Marketing and AWS Field Teams to work backwards from our customer needs.

You will utilize collaboration skills in this role to manage and ensure all stakeholders are working together to achieve customer desired outcomes.

This will be achieved by providing enablement to internal teams, including Business Development Managers, Partner Enablement Managers, Authorized Training Partner Managers, and more.

This role also requires ownership, autonomy, and an ability to deliver results. The ideal candidate will have excellent interpersonal and written communication skills, strength in program managing high-impact customer programs, and prioritization skills.

If you have a drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced environment, and independently prioritize activities to deliver the results of our globally expanding business, this may be the right role for you.

Key job responsibilities

  • Responsible for the definition and execution of the B2B, B2I, and internal AWS certification EMEA strategy.
  • Ownership of all certification EMEA performance metrics, including students certified and certification revenue.
  • Manage internal stakeholder needs within T&C, and maintain mechanisms that keep Leadership informed
  • Dive deep in the current market data to identify trends and prioritize AWS efforts to deliver results
  • Assist with managing certification partners and bridging the gap with T&C sellers.
  • Work closely with Business Development and Partner teams to enable them to have effective customer conversations around the certification journey.
  • Drive and manage rollout and changes to programs, including requirements gathering, testing, and communications planning.
  • Act as lead while partnering with stakeholders.

  • Work closely with Finance, Tax, Legal, Operations, Vendors and Management teams to deliver initiatives and projects
  • Act as EMEA single point of contact for certifications. Ensure alignment and implementation of global programs, systems, tools and mechanisms that meet the needs of the region.
  • Identify areas of risk to the project scope or timeline, and escalate to program leadership in a timely manner.
  • Continuously look for opportunities to streamline, automate and improve the current programs and processes.

  • 5-7+ years of technology related program management and / or business development experience, rolling out strategic initiatives, process improvement and / or new products
  • Bachelor’s degree or equivalent field experience in Business Administration, Finance, Economics, Computer Science, or related field
  • Deep understanding of the Enterprise / Professional IT learning & certification market
  • Excellent business writing skills and communication skills
  • Proficiency in Microsoft Excel and at least one Business Intelligence tool (Tableau, OBIEE, PowerBI, etc.)
  • Experience creating and improving operational processes across teams / stakeholders and external vendors
  • Sales enablement experience in a similar function / industry
  • Experience working on cross-functional teams.

  • Project Management certification
  • Experience selling cloud technologies and / or AWS Certified Cloud Practitioner certification
  • 3+ years relevant work experience in in education, training, or certification operations program management
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    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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