Operations Specialist - Customer Services
Ultimate HR Solutions.
Dubai
منذ 12 ساعات
source : Wisdom Jobs

Reports to Operations Manager Role Purpose First point of contact for COMPANY Financial Services customers and prospects Handling of customer inbound and outbound contact via telephone online e-

mail and or website and request service The role is responsible for meeting COMPANY Financial Services high Customer Service and Operations targets Targets and competences of the function Daily management and operation of the customer service department Contribute to the development of processes systems and training for meeting and possibly setting customer service targets Responsibilities Responsible for the day-

to day business related to contract implementation and management including o Application verification and documents checks customer verification check the completeness of documents required securities and signatures are correctly obtained o Document review all application documents and data verification request marking error files and follow-

up on missing documents and or incorrect data o Contract activation disbursal process o Initiate payments to dealers then document storage Responsible for incoming and outgoing customer contact handling in contract implementation process and after sales services Responsible for the effective and efficient day-

to-day business interactions within the organization customers and other business partners Ensure effective performance of all given tasks and projects Provide back-

up for other Operations Processes Ensure compliance of all tasks with all given business guidelines Ensuring a quality inbound telephone response service by o Handling of Welcome End of Term and Early Termination Process o Manage issues where appropriate o Ensuring a high level of customer satisfaction o Contributes to the constant further improvement of COMPANY Financial Services UAE productivity efficiency and effectiveness in all processes Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Ultimate HR Solutions is a specialized HR services firm in the UAE operating since 2001 with a strong focus on executive search contingency recruitment and employee outsourcing services We are an accumulation of like-

minded executives with progressive backgrounds and a common purpose of providing our clients with unprecedented access to world class talent

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