Job Fixed-term contract : No Status Full Time Anticipated Start Date 30-07-2019
Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English
Essential and optional requirements
Overview of duties
Behaves and acts in an exemplary fashion, embodying the brand mindset
Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
Contributes globally to guest satisfaction through the quality of his / her work and exemplary behavior.
To provide a courteous, professional, efficient and flexible service at all times, following Novotel, Ibis and Adagio Standards of Performance.
Anticipate guests needs, respond to them promptly and acknowledge guest, regardless how busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
Professional techniques / Production
Maintain complete knowledge of :
Dining room layout, table / seat / section numbers, proper table setups, room capacity, hours of operation, price range and dress code
Restaurant reservation procedures
Daily house count, arrivals, departures, VIP’s
Scheduled in-house group activities, locations and times
All department policies / service procedures
Answer telephone within 3 rings, using correct salutations and telephone etiquette.
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
Communicate reservation or cancellation changes to management as they arise throughout the shift.
Monitor the preparation of own assignments, ensuring compliance to departmental standards.
Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
Ensure that the hostess stand is cleaned and organized.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Greet the guests at the entrance of the restaurant.
Seat Guest accordingly to floor plan / being fair to each waiter.
Education / Professional experience
Vocational certificate or diploma in F&B and / or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
Language skills : fluent in the national language and business English
Skills / Qualities
Guest oriented, service minded and attention to quality
Thorough and organised approach
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.
Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.