The Account Manager coordinates the service delivery functions for an assigned client (Nuclear Installation Build) with on-going client relationship management, financial management, business acumen, operational excellence, employee guidance, and administrative oversight.
Essential Functions : 1. Represent Pinkerton's core values of integrity, vigilance, and excellence. 2. Serve as the point of contact for assigned clients and on-going client relationship management.
3. Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards;
Assist Director or other region team member with on-going client service needs. + Address client questions and / or concerns quickly and effectively.
Communicate employee performance concerns and / or project status updates to all interested parties. 4. Manage account performance and KPIs;
Regularly review evolving client needs and industry trends to improve future results. + P&L management. 5. Manage account dynamics including scenario planning and practice.
6. Oversee embedded personnel that are delivering direct services to the client. 7. Coordinate with the service delivery functions of Pinkerton, various assignments, as requested by the client.
8. Conduct Quarterly Business Reviews with the client and other Pinkerton management. 9. Assist with general account functions.
10. All other duties, as assigned. Education, Experience, and Certifications : Bachelor's degree preferred with at least three years of risk management services, security operations, and / or business management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Previous Military or Nuclear sector experience a major plus. Competencies :
Strong client relationship management skills.
Able to carry out responsibilities with little or no supervision.
Solid project management skills.
Able to multi-task and organize workload for effective implementation.
Able to interact effectively at all levels and across diverse cultures.
Serve as an effective team leader.
Able to adapt as the external environment and organization evolves.
Effective written and verbal communication skills.
Computer skills; Microsoft Office. Working Conditions : With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.
In addition to other demands, the demands of the job include :
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
Exposure to sensitive and confidential information.
Regular computer usage.
Ability to handle multiple tasks concurrently.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and / or customers.
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
Close and distance vision and ability to adjust focus.
Frequent sitting, standing, and / or walking.
Travel, as required. Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / prenatal status, pregnancy / childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.