The purpose ofthe Guest Services Pavilion Manager position is to lead thedevelopment and implementation of operational planning related tothe successful delivery of the guest experience in the thematicpavilions.
This position will work with other relevant functionalareas within the thematic pavilions team to ensure services andoperations are integrated and aligned across the organization toensure a seamless experience for all guests.
The mainresponsibilities of this role willinclude :
Lead the GSEoperations within the thematic pavilions;
Align GSE goals and milestones with the goalsand milestones set by the Pavilions Director;
Align GSE services with otherFunctional Areas within the thematic pavilions;
Keep the GSE operation runningconsistently while delivering the correct level ofservice;
Respond tolast minute issues at the thematic pavilions;
Support Guest Services PavilionSupervisors in managing staff and areas in the thematicpavilions;
Lead theteam responsibly and proficiently, providing effective linemanagement to direct reports;
Be able to contract manage manpower suppliers deliveringservices with the dedicated thematic pavilions;
Set objectives and evaluateperformance of individual direct reports and actively manage keypersonnel issues.
6+years management experience working on a previous major eventprogramme or equivalent high density visitor’s attractionwith specific experience related to Guest Services, as wellas :
A Bachelor’s degreewithin a relevant field;
Experience leading a team of 50+ employees;
Experience opening and operating athemed attraction or high volume guest servicesbusiness;
Experience indeveloping, writing and enforcing operational policies andprocedures;
Ability toreact to and thrive in an actively changing work environment usingcomplex problem solving, common sense and strong interpersonalskills;
Experienceworking in a multi-cultural organization, GCC regiondesirable.