Brand Experience Manager (CX Lead)
Chalhoub Group
UAE,Al Ayn,Al Ain
منذ 1 يوم
source :

Our Brand Experience Manager will createsatisfying and compelling experiences for our customers, with afocus on reshaping the customer experience to maximize conversions.

You will be covering a number of luxury fashion brands within theGroup and have regional exposure to countries.

  • We are looking for someone with an expert understanding ofall touchpoints across the entire customer journey and be able toelevate the in-store team'
  • s CX capacity and theunderstanding of their role in the journey.

    Youwill be a fashion-savvy customer-centric person with the ability toset KPI's and be able to measure results.

    What you will do : CustomerExperience :

    CustomerExperience :

  • Act as a consultant to the business onall CX related matters
  • Plan and execute ofcross-functional end-to-end projects to redesign customerjourneys
  • Develop a strong understanding of thebrand's key customer journeys
  • Preparepresentations and clearly communicate projects deliverable tobrand's captain
  • Define KPIs in coordinationwith Group CX team to monitor success and progress, collect andapply learning, and provide a go forward process
  • Create service measurements of success for internal and externalteams
  • Leverage data and technology to improve KPIsthrough performance management and automation
  • Partnerwith Logistics, Brands, Communications and Social Media teams toobtain the most current and accurate information for ourclients
  • Explore and advise brand leadership on newtechnologies and / or vendors to improve productivity and customerengagement (i.
  • e. chat and educationalvideos)

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