Eximbills Consultant
Dubai, Dubai, United Arab Emirates
منذ 4 يوم
  • Ensure highly reliable and efficient support to system users.
  • Coordinate with Help Desk for resolving system incidents reported to the Help Desk.
  • Ensure that the incident response times are met in accordance with the defined service level commitments.
  • Ensure closure of all Help Desk incidents assigned to self, and that closure is correctly recorded in the Help Desk system.
  • Ensure that root cause analysis has been done for all incidents assigned and that the root cause has been correctly recorded in the Help Desk system.
  • Provide the required support services for payment systems implemented in the bank in liaison with the Vendors.
  • Participate and support the upgrade of application systems running in the Bank as required.
  • Ensure high quality, efficient system support services and deployment to system users.
  • Coordinate with Data Centre to ensure Day to Day operations is running smoothly for payment systems.
  • Participate in Technical testing of enhancements and new software in accordance with Bank’s policies.
  • Coordinate with Banks change management group and ensure the changes are applied to the Flexcube and related applications in strict adherence to bank’s policies.
  • Coordinate with Vendor to get the bug-fixes and change releases on time and applied in UAT with strict adherence to bank’s policies.
  • Coordinate with testing team to get approved patch tested and ensure the patch is applied into BAU and DR with adherence to bank’s policies.
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