The Key accounts manager would be directly responsible for the sales operations and relationship development with our partners in key regions across the Middle East.
He / she will be focused on our External Retail network to boost our local visibility and performance of the Maison whilst ensuring there is operational excellence for our consumers to receive the perfect client centric experience.
As an Ambassador of Jaeger-LeCoultre, you will need to establish strong partnerships with retailers and at the forefront the local sales teams, while providing continuous support at the highest level of service to the accounts under your management.
KEY RESPONSIBILITIES :
Sales & Account Management :
Working closely with the Commercial Manager developing the annual and mid- term strategy of the network and actively participate to the Business Plan process.
Forecast accurately annual, quarterly and monthly revenue streams, while ensuring monthly turnover is achieved.
Make sure each Boutique has proper assortments and stock and set up corrective actions.
Implement action plan to increase the network sell-out
Control visual merchandising implementation in coordination with our VM Manager
Assess business opportunities, expansion plans (opening and closing of point of sales), new retail projects in all markets.
Benchmark with competition to control market share per boutique and define business opportunities.
Collection and past due follow up, in coordination with finance department, contribute to the timely collection of customer’s outstanding payments.
Monitor and comply with customer’s credit limits.
Boutiques Operations :
Ensure all boutiques are trained on and implement the external boutique tool kit
Coordinate with Commercial Manager and Department Heads for all the merchandising, training, advertising, and PR initiatives related to the development of each boutique and retail activity.
Develop a business-oriented approach and positive mindset in your network, through monthly meetings with the Boutique Managers / POS Managers, exchange best practice with other boutiques
Client Treatment :
Act as an Ambassador of the Brand.
Manage all customer service and client issues with high level of professionalism.
Define CRM objectives with Commercial Manager
Launch and monitor CRM activities within the boutiques.
Make sure every boutique has a proper data capture and follow up system for clients, prospects, CS and reservations.
Monitor quality of the CRM data capture.
Supply chain / Marketing :
Responsible for annual sales forecast for each market, in coordination with the Operations Manager and Commercial Manager.
Validate and allocate the products / quotas in coordination with Operations Manager.
For each market, follow-up the sell-out trends regularly in coordination with Operations. Responsible for Booster effective implementation and Retailization KPI’s
Discuss and agree with Marketing Manager / Commercial Manager the marketing and communication yearly plan per market (Coop budget, event, local action to boost sell-out)
Identification and reporting of any event opportunities, as well as local communication needs towards Marketing Manager / Commercial Manager.
In coordination with all departments : Prepare and participate to the trade shows (Bahrain, Qatar) and expos : (Pre-W&W, W&W).
Training Coordination :
Establish the yearly training plan in coordination with the Training Manager
Ensure trainings on Boutique operations and Retailization program are rolled out across all boutiques.
Coach Boutique Managers and sales staff on brand strategy and commercial objectives.