Helpdesk Executive
www.ejobster.com
Dubai
منذ 2 يوم
source : MNC Jobs Gulf
  • Dubai
  • Posted 21 hours ago
  • Helpdesk Executive Job Opening. Currently we are looking for Helpdesk Executive for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume / CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

    Job Duties and Responsibilities :

    o Receive calls, emails and web-tickets for end users, and create Incident tickets in Incident Management Tool, logging all pertinent information

    o Provides initial assessment of categorization and prioritization for reported Incidents and

    o Service Requests and provides initial support, targeting first contact resolution for service requests

    o Co-ordinate efficiently with internal teams and customers to ensure closure of the incident

    o Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.

    o Perform hierarchical escalation to Incident Management

    o Provides communication to end users concerning the status of Incidents and Service Requests

    o Compiles data through Incident entry that will be used for management information and reporting

    o Build the knowledge base on incidences and its solutions

    o Maintains ownership of Incidents, ensuring status update and resolution according to SLAs

    o Provide input to the system regarding Continuous Improvement opportunities

    o Attend and receive all required training. Job Requirements and Qualifications :

    o Diploma or Bachelor or Equivalent Degree

    o Minimum 6 months experience in handling helpdesk activities

    o Good knowledge of processes and procedures, specifically Incident and Service Level Management

    o Effective communication and excellent customer service skills.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
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