Senior Manager, Digital & eCommerce
Corporate
Dubai, United Arab Emirates, United Arab Emirates
منذ 12 يوم

Position Type Management

Start Your Journey With Us Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Digital & eCommerce Senior Manager will execute Marriott’s Corporate Digital & eCommerce strategy at the Market and hotel level, and ensure that the market and individual hotels are aligning with Corporate strategies and activating their electronic channels (Marriott.

com, multi-lingual global sites, eChannels (3rd party channels), Segmental (F&B, Spa etc.) and other eMarketing vehicles) to maximize online revenue and profitability.

The Senior Manager will also focus on driving market share and pull through digital goals for the market.

BUSINESS CONTEXT

Digital & eCommerce is the fastest-growing line of business at Marriott. Revenue through online channels (M.com, OTAs, GDSs) has grown significantly accounting for over 40% of Marriott’s worldwide.

Meanwhile, online revenue growth in international markets is expected to grow with company’s focus on International expansion.

Hotels have an opportunity and obligation to grow their visibility online and fully activate all the approved online tools available to them in order to increase revenue and room nights at lower cost.

The ultimate success of Marriott’s strategy is now critically dependent upon knowledgeable, well-trained, and fully-aligned associates in the field, working in close collaboration with Corporate and the Regions, to execute them.

Many of these programs require substantial hotel support, education, action, and pull-through to be successful. This is the role of the Senior Manager Digital & eCommerce and their direct supporting team.

Education and Experience

  • College degree in hospitality management, Tourism, marketing, technology, or related major preferred
  • 4+ years of experience in a similar role, previous focus on digital marketing preferred.
  • Strong understanding of the digital environment as a distribution, marketing and engagement channel and experience with direct-
  • response campaigns with external web agencies.

  • Good understanding of and capability to lead conversion rate optimization, brand awareness and attention, content marketing and website merchandising efforts
  • Previous team leadership experience preferred
  • Driven by numbers and analytics, research-oriented with strong report creation skills; prior experience using website content management systems a plus
  • Skills and Knowledge

  • Strong Account management skills with digital and 3rd party channels.
  • Organized, detail-oriented and deadline-sensitive; takes initiative and anticipates needs
  • Excellent communication skills, demonstrated poise, tact and diplomacy
  • Overall knowledge of agreement terms with Marriott’s electronic partners
  • Experience working effectively in a multi-national setting
  • Able to work independently and prioritize objectively
  • Ability to multi-task and prioritize
  • Willingness to travel
  • Knowledge of Hotel operations and back end processes that support digital and eCommerce.
  • Knowledge of all Marriott brands and differentiating factors
  • Ability to independently manage multiple tasks and projects
  • Demonstrates self-confidence, energy and enthusiasm
  • Exceptional teamwork
  • Strong written and oral communications skills
  • Good people skills
  • Ability to monitor, track & provide reports
  • Good skills in Office applications (Excel, PowerPoint etc)
  • Management Competencies

  • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
  • Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
  • Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals;
  • proactively takes action and goes beyond what is required.

  • Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results;
  • and ensures employees are given the opportunity to contribute to their full potential.

  • Evaluates and adapts the structure of assignments and work processes to best fit the needs and / or support the goals of an organizational unit.
  • Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Seeks and makes the most of learning opportunities to improve performance of self and / or others.
  • Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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