Business Support Specialist
Checkout.com
Dubai
منذ 4 يوم

Business Support Specialist at Checkout.com : Does the challenge of striving to serve millions of users around the world with the most forward-thinking online payment solution appealing to you?

Checkout.com is actively looking for a hands-on and highly driven Business Support Specialist responsible for providing our merchants and business partners with world-class technical support.

Energetic and customer focused, the successful candidate will act as our front- line in the region to ensure that our merchant queries are handled and solved in an effective and timely manner, escalating when required.

Interacting directly with our merchants in identifying, investigating and resolving issues, the candidate will also collaborate closely with cross-functional teams internally to contribute improving process and procedures.

This is a unique opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation and sustainability.

The ideal candidate must be tech-savvy and customer-oriented and eager to join an entrepreneurial, high-pace environment and take part in our little revolution.

About You

  • 2+ years experience in a Technical support role in the Tech and / or eCommerce industry
  • Solid analytical and problem solving skills and the ability to deliver practical solutions
  • Excellent communication skills and ability to build / maintain strong working relationships
  • Excellent ability to prioritise and time-box tasks without guidance
  • Excellent written and verbal communication skills. Fluency in English is mandatory whilst Arabic is highly desired
  • Ability to work odd-hours
  • What you will be doing

  • Serve as the first point of contact for post launch integration requests from client technical resources and the primary contact for help desk and integration questions via email
  • Proactively assist merchants with any technical issues (e.g configuration, debugging, documentation, testing) related to their daily use of our solution and coordinate with internal teams when needed
  • Partner with Sales, Product and Implementation to resolve issues that arise during merchant trails, integrations, or post implementation support
  • Advise management on support issues which impacts customer satisfaction and provide recommendations for appropriate actions
  • Contribute and adhere to coding standards, best practices, and procedures
  • What we stand for At Checkout.com, everything starts with our values, including the experience we offer our people. #Aspire We supercharge your professional growth with career development programs and leadership training.

    You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences. #Excel We don't stop at 'good' here.

    We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    Unite We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action? Take a peek inside here . More about Checkout.com We empower businesses to adapt, innovate and thrive with the connected payments they deserve.

    Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in country acquiring, world-class fraud filters and reporting, through one API.

    And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods.

    Checkout.com launched in 2012, and we now have a team of 750 people across 13 international offices. In May 2019, we raised $230m in Europe's largest ever fintech Series A round, and globally the third largest.

    In May 2020, we completed a $150m Series B funding round, tripling our valuation to $5.5bn. We believe in equal opportunities Checkout.

    com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

    We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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