SERVICE ENGINEER
Confidential Company
Dubai, UAE
منذ 5 يوم
source : Drjobs.ae
  • Typical work duties of a serviceengineerinclude : responds to customer complaints; evaluates andresolvesproblems of the customer;
  • assists in installing theequipment;analyzes, inspects and reviews findings to determine thesolutionto the problem that the customer demands ;
  • worksalongside with technical sales engineers; offerscustomer trainingfor the product; repairs, tests and maintainsequipment;
  • monitorsperformance of the product; maintains productmanuals;
  • providescustomers with regular reportsand feedback on their servicerequests; develops and maintainsrelations withcustomers;
  • reports common complaints of customers totop managementin order to address the situation for futurereference; makesrecommendations to maintenance technicians;
  • andoffers feedback onproduct development, featuresandfunctions.

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