Cluster I.T Manager
Fairmont Hotels & Resorts
ajman, United Arab Emirates
منذ 2 يوم


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

That’s why you’ll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program.

An exciting future awaits!

Job description / Role

Reports to the General Manager and participates as a member of the Technology Services team. Hotel Overview : Ideally situated on the Arabian Gulf in Ajman, UAE, the Fairmont Ajman has opened May 2015.

The hotel close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities.

The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions.

Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities.

Summary of Responsibilities :

  • Identifying infrastructure needs, current trends and designing / creating proof of concepts on solutions to align with the functional strategy.
  • Manage business process that is related to architecting Infrastructure and support team activities and availability within the site, so that team members work in the most optimum way.
  • Manage all departmental information technology projects and work with IT Managers on goal attainment.
  • Collaborate with senior management team to ensure the successful roll out of key project initiatives.
  • Plan and manage capital budget and expenditure allocation.
  • Work closely with hotel owners on new hotel projects and to provide advice and guideline to them on all the related system, network infrastructure and application solution.
  • Plan and evaluate IT system and infrastructure enhancement requirement to meet business objectives and needs.
  • Responsible for managing the IT operations for all hotels
  • Propose, design and implement new application and interfaces to enhance operation and business workflows to support the needs of business units.
  • Lead and provide guidance to all IT managers to manage infrastructure system to ensure that the systems perform optimally to support the hotels operation.
  • To manage networks and application hosted on all properties

  • Implemented and carry out audit to make sure that the hotels follow corporate system standard and brand guideline for all IT system.
  • Liaising with vendors when required
  • Support & Maintenance of I.T. infrastructure including telecommunication.
  • Position also include high level supervision on day to day operations in the hotels under the respective area and implementation, upgrades and enhancements of brand standards, various new technologies, systems and projects and in new and existing hotels.

    Those systems include (and might not be limited to) :

  • Servers Infrastructure Physical and Virtual
  • Networks Data, Voice and Wi-Fi
  • Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
  • Central profile solutions (CP)
  • Central reservations systems (CRS)
  • Revenue management systems (RMS)
  • Various middleware / Interfaces
  • Data warehouse, reporting and Business Intelligence (BI) Interface Only
  • Sales force automation (SFA) Interface
  • Customer relationship management (CRM)
  • Point of Sales application
  • Back office accounting software application
  • Procurement and inventory management application
  • IP TV
  • Human resources management system
  • Accor brand signature systems (Commercial Systems, WIFI everywhere, etc )
  • Qualifications :

  • Microsoft Certification & Cisco Certification
  • Degree in information technology
  • Strong Base in Network Technologies
  • Hotel Applications Micros Point Of Sale and Oracle PMS
  • Proficient in Windows 2008, 2012 Server & Network Environment
  • Excellent organizational, follow-through, and communication skills
  • Strong guest interaction skills
  • Must be committed to teamwork and achieving team successes
  • Enthusiastic, driven, and self-motivated
  • Visa Requirements : Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

    APPLY TODAY : Whether you’re launching your career or seeking meaningful employment.

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