Industry Representative
منذ 2 يوم
source : Wisdom Jobs

Job Duties Responsibilities may include but are not limited to Develop a expertise in Caterpillar products You will be a salesliaison among dealers customers and other Caterpillar personnel You should bevery familiar with the company s processes systems and methodologies andaccountable for identification analysis and resolution of needs and problemsin an assigned industry Position performs complex analysis work identifiesand resolves problems that are more strategic in nature Challenges includedeveloping and meeting expectations in delivering results identifying andrecommending alternative courses of actions making timely decisions anddeveloping greater communication skills Direct work with other Caterpillarunits customers and possibly suppliers require incumbent to demonstrate skillin negotiation building consensus and achieving compromise Counseling dealers in developing increased human performancecapability providing guidance on existing and potential customer serviceissues and improvement measures within one industry assisting dealers onforecast sales rental used strategy planning and sales techniques supportingrollout of new products e g products parts customer service agreements other service products analyzing and communicating marketplace andcompetitive activity to Caterpillar personnel and dealers analyzing productapplication configuration and utilization that provide the best solution for acustomer assisting dealers with business planning within one industry creating and promoting programs that increase sales while maximizing pricerealization and continuing to develop required proficiency level in thespecified foundation competencies and skills Remain current on customer dealer market and needs andunderstand how and why decisions are made within their work group andorganization You will be responsible for applying those decisions to supportand develop product sales dealer effectiveness overall segment growth NPIprocess process improvement sales management process improvement etc Yourknowledge of products technology industry etc in support of Caterpillar dealer and customer expectations and needs and will contribute to strategicplanning You may also provide direction to less experienced personnel Direct your development and continual learning throughexperience and staying abreast of technology changes Key learning comes fromcontinued experience in the assigned industry enhancing communication andpeople relationship skills improving problem solving and analysis ability building and using business skills enhancing use of Caterpillar systems anddeveloping leadership abilities You must stay abreast of industry andtechnology changes and relate those changes to Caterpillar dealer and customerneeds

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