Senior Officer, Contact Centre
bankfab
Abu Dhabi, Abu Dhabi, AE
منذ 6 يوم
source : WHATJOBS

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others.

Were in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise.

At FAB, youll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance.

As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger together.

JOB PURPOSE : To serve customers by providing product and service information; resolving product and service problems. To ensure and maintain immaculate quality standards.

To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.

  • Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues. JOB CONTEXT : Handle customer service queries with respect to product, service and billing Resolves product or service problems by clarifying the customer's complaint;
  • determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
  • following up to ensure resolution. Maintains customer records by updating customer history through service requests / complaints and Notes.

    To achieve set targets in terms of service standards and customer satisfaction scores for customer inbound calls received and ensure quality of outbound calls Minimum Qualifications : High School / Diploma in any discipline Minimum Experience : 1 2 years experience in customer services / Contact Centre.

    Knowledge, Skills, and Attributes : Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.

    Excellent communication skill in English & / or Arabic.

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    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمر
    استمارة الطلب