The ServiceAvailability Manager ensures the Bank IT Communications Plan isexecuted at a high level of consistency and provides feedback forimprovements.
The Service Availability Manager coordinates servicesfrom third-party providers or vendors and participates inestablishing the required service level agreements and trackingrelated performance.
To beaccountable for the deployment of the Availability Managementprocess and associated methods and techniques.
To beresponsible for ensuring the Availability Management process, itsassociated techniques and methods are regularly reviewed andaudited, and that all of these are subjected to continuousimprovement and remain fit for purpose
To beresponsible for determining the Availability requirements from thebusiness for new or enhanced IT Services
To beresponsible for the creation of Availability and recovery designcriteria to be applied to new or enhanced Infrastructuredesign
To be responsible for ensuring the levels of ITAvailability required are cost justified
To beresponsible for defining the targets of Availability required forthe IT Infrastructure and its components that underpin a new orenhanced IT Service as the basis for an SLA agreement
To be responsible for the establishment of measures and reportingthat reflect business, User and IT support organisationrequirements
To be responsible for the monitoring ofactual IT Availability achieved vs targets and to ensure shortfallsare addressed
To be responsible for the production andmaintenance of an Availability Plan which prioritises and plans ITAvailability improvements
To promote AvailabilityManagement awareness and understanding within the IT supportorganisation
To maintain an awareness of technologyadvancements and IT best practice, e.g. ITIL.
Accountable for the performance and availability of Core Servicesensuring that all existing services are delivered within SLAs OLAsagreed on with the business
Manage the suppliersperformance against Service Levels and lead internal and externalorganizations to implement the appropriate corrective actions whenService Levels are not met or in danger of not being met along withincident manager accountable for the communication back to thebusiness and IT leadership for all corrective actions and increaseService availability to business