We are searching for an experienced Revenue Care Specialist. In this role, you will impact the revenue generation of our Air Logistics department, ensuring accurate invoicing and payments, and get to the root of any issues identified. Your Role
As Revenue Care Specialist in our Air Logistics Department, you will be responsible for the correct and appropriate revenue and cost input activities associated with our customer transactions.
You will execute pre-invoice file audits to ensure proper cost entry. You will also follow up that invoice entry files are completed and will generate invoice documentation for our customers.
Alongside our Customer Care Specialists, you will ensure that customer credit information is up to date along with our customer quotations.
You will also provide support in systematic functions and tasks associated with confirming expected profit at a transactional level, along with month-end closings.
Ideally you will be based Dubai. Your Responsibilities
Manage / Oversee related cost entry and revenue entry tasks through Business Process Automation
Coordinate with Operational and Customer Care teams for cost and revenue topics
Review Gross Profit on file, trade-lane and customer levels
Immediately report problems, invoicing disputes or credit check issues to customer care teams, supervisors, managers, divisional managers or branch managers
Monitor payment behavior of customers in collaboration with finance teams
Handle daily operational accounting activities including month-end closing
Work with Sales and Customer Care teams on credit limit adjustments
Work on improvement processes
Your Skills and Experiences
Experience and knowledge within logistics forwarding, preferably Air Logistics
General finance, accounting, or logistics competence with an interest in working with transport management systems and statistical figures / data
An understanding of general accounting principles with strong analytical skills
Understanding of financial systems and excellent knowledge of MS Office, Outlook, Word, PowerPoint and specifically Excel
Excellent attention to detail, great problem-solving skills and perseverance - you'll need to be able to get to the root cause of any issues
A team player with good organizational skills you'll be able to work at pace and meet deadlines
Focus on customer service with the ability to deliver in a time-sensitive manner
Good Reasons to Join
You will be part of the world's leading logistics provider, where you will have the opportunity to impact the business by providing a high level of customer care.
You will join a highly dedicated team in a dynamic and highly competent environment. At Kuehne + Nagel, we are committed to continuously developing our employees to meet extraordinary goals.
We offer the opportunity for professional and personal development, where you can grow your expertise and shape your career.
