Customer Service Engineer XP & AT (m/f)
Abu Dhabi, Abu Dhabi, AE
منذ 1 يوم
source : WHATJOBS

Qualification Bachelor’s degree in Biomedical / Electronics Engineering or equivalent

Industry Private

Employment Type Full Time

Work Hours 8 Hours

Salary AED 4500 To AED 5000 Per Month

Location Abu Dhabi, United Arab Emirates

Job Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause.

It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting?Then come and join our global team as XP & AT Service Engineer in Abu Dhabi, United Arab Emirates.

Our global team : Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.

An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine, as well as digital health and enterprise services.

Our culture : Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work.

We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities

Our Customer Service Engineer will perform service, preventative maintenance, and modifications on Imaging Equipment (XP & AT) at customer sites with minimal supervision.

Establish and maintain proper business relationships with customers and peers, as well as perform necessary administrative duties accurately.

You will be responsible for installations, start-ups, preventive maintenance, troubleshooting, repairs, and updates / upgrades of all products within your area of expertise and assist with other products under supervision.

You will follow the operative advice of the Customer Care Center and execute all service activities assigned to you in an adequate and appropriate manner.

You will support established service processes and ensure optimal performance in all activities within your area of responsibility.

You will manage escalations of incidents according to the defined parameters and inform the Customer care Center of all escalated issues.

You will be responsible for reporting any customer complaints with proper documentation.

You will ensure the proper use of tools & test equipment and report the usage on any related service report.

You will follow national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.

You will drive the highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services.

You will ensure that all responsibilities and jobs are performed as cost-effectively as possible, taking profitability into account.

Your qualifications and experience

Bachelor’s degree in Biomedical / Electronics Engineering or equivalent

Minimum 5 years of experience in medical equipment service

Detailed technical knowledge (certified) & experience in SIEMENS Healthineers XP & AT equipment

Experience in testing, repairing, and maintaining capital medical equipment

Strong level of English communication

Your attributes and skills

Excellent communication and interpersonal skills

Strong drive and focus on results


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email.

We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

Diversity and Inclusion

Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency.

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