Customer Engagement Excellence Manager IMETA
Boehringer Ingelheim Pharmaceuticals
Dubai, Dubai, AE
منذ 1 يوم
source : WHATJOBS

Job Description - Customer Engagement Excellence Manager IMETA (2210195)

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture.

We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.

Customer Engagement Excellence Manager IMETA - 2210195

OUR COMPANY

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

THE POSITION

Excellence in customer engagement that leads to better customer experience is one of the most challenging , most essential and personally rewarding field in Pharma industry.

This is an exciting time to be part of Boehringer Ingelheim Go To Market team ( GTM ) with a uniquely collaborative and customer focused culture.

Boehringer Ingelheim is currently hiring a Customer Engagement Excellence Manager IMETA to be based in Dubai, UAE. The role will be reporting to Customer Engagement Excellence team lead IMETA.

Tasks & responsibilities

The CEE manager is responsible for rolling out ROPU Customer Engagement Excellence philosophy and standard processes across (R)OPU's Marketing, Sales and KAM teams to increase and maintain efficiency and efficacy of available resources in line with the ROPU / OPU IMETA Business Strategy.

Maximizes Veeva Tool understanding and utilization by OPUs and IMETA that will drive Customer Engagement Excellence, he / she ensures that Veeva tools are fully leveraged, Guide the OPUs to ensure that inputs to the database are complete and accurate, users are Well trained, and Veeva adoption KPIs are being monitored.

Review and propose GTM KPIs for the field force that ensure customer engagement excellence.

Identifies areas to increase efficiency of the field force and takes necessary measures to highlight the gaps and rectify on a monthly basis.

Handle all the topics related to customer targeting & segmentation.

Ensure the right field force structures & FTE allocation are in place, provide brand matrix, drive right portfolio matrix with the coordination from Local / IMETA brand teams and ensure proper readiness for launch of new products.

Support in preparing the needed SOPs that govern the field force performance like performance management SOP and CRM SOP.

Working cross functionally with others teams to secure a strong 360 understanding of customer preferences.

Requirements :

High ethical standards Strong and broad understanding of Human Pharma business in terms of Sales & Marketing

Strong personal interaction skills needed for high degree of cross-functional work.

2-5 years of experience in Managing Sales Force Effectiveness , Segmentation & Targeting And Veeva CRM Knowledge

Leadership skills : Motivating Others, Teamwork, Result Orientation, Customer Focus, Driving Excellence, Passion for Performance, Leading without authority

Special skills : Proven Project Management and Analytical skills

WHY BOEHRINGER INGELHEIM?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.

In addition, learning and development for all employees is key, because your growth is our growth.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture.

We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

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