Guest Services Assistant, Telecommunications
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 15 يوم

Description

About Jumeirah and the hotel : At Jumeirah we are committed to encouraging and developing our colleagues in a world-class environment.

We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Our new brand, Zabeel House takes inspiration from our roots Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays.

We are curators of what’s good’, and build experiences that people want to share. The Zabeel House has five key brand values.

Limitless curiosity is our commitment to engage the guest in the local neighbourhood through sharing our knowledge of the area with guests to inspire them to explore.

Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity always thinking outside the box.

Honesty reflects our commitment to always be genuine towards our guests; to have conversations not interactions. Freedom relates to Zabeel House design and ambiance we created a brand that is high on design but low on complexity and our design-

led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel -

guests who want to live like a local even if just for a day. Our newest property, Zabeel House by Jumeirah The Greens, offers its guests 210 rooms and suites, a co-

work space with meeting rooms, a modern gym, rooftop pool and a number of happening restaurant outlets including a vibrant Pan-

Asian restaurant. About the role : An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Zabeel House, The Greens.

The main duties and responsibilities of this role :

  • Answer all calls according to the set standards in the department training
  • Manual
  • Adhering to the set standards of the departments SOP’s and Training Manual
  • Assist with requests or pass it on to the concerned department / room number
  • Maintaining a professional tone of voice while communicating with guests, callers and colleagues.
  • Use of correct and standardized English and phrases.
  • Handle all incoming and outgoing faxes for guests / departments
  • Handle messages for in-house and expected guests
  • Follow up all relevant duties and requests.
  • Handle all Emergencies efficiently
  • Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
  • Ensure that all notice boards and whish board are updated daily (i.e. Duty Manager, Functions, VIP’s etc.)
  • To ensure that the Telephone equipment is in working order (report any faults to the Manage
  • Qualifications

    About you : The ideal candidate for this position will have the following experience and qualifications :

  • Previous experience in a five star hotel as Telephone Operator / cross training in Telephones.
  • Outgoing personality with ability to communicate with guests and colleagues
  • Should have a Secondary School Certificate or Degree
  • Excellent English communication skills
  • Additional language is an added value
  • About the benefits : This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

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