Guest Service Agent
Movenpick Hotels & Resorts
Dubai
منذ 17 يوم

Mövenpick Hotels & Resorts, an international upscale hotel management company with over 16’000 staff members, is represented in 24 countries with 72 hotels and resorts currently in operation.

Focusing on expansion in its core markets of Europe, Africa, the Middle East and Asia, Mövenpick Hotels & Resorts specialises in business and conference hotels, as well as holiday resorts, all reflecting a sense of place and respect for their local communities.

Of Swiss heritage and headquartered in Zurich, Mövenpick Hotels & Resorts is passionate about delivering premium service, culinary enjoyment and sustainable environments all with a personal touch.

For our Movenpick Hotel Jumeirah Beach we are currently looking for a

Key Responsibilities :

  • Register and process check in for all arrivals.
  • Handle guest check outs efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Key Requirements :

  • You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
  • You will possess 1+ years in a similar position in a 4* Or 5* property.
  • You will have a high degree of emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
  • Excellent communication skills in written and spoken English and Arabic is a must.
  • Field 6

    Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

    We look forward receiving your application!

    For additional information please contact :

    shirley.tan moevenpick.com

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