Supports the development of strong relationships directly with customers and internal business partners that lead to the achievement of customer satisfaction, profitable growth and earnings targets.
Fundamental Requirements include but are not limited to
Participates in the implementation process.
Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer / member satisfaction, renewal of case and retention of customer or member
Communicates with middle management levels(Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client
Integrates technologies to optimize customer interactions and maximize efficiency
Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue,membership growth and budget management
Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs
Collaborates with account team members on more complex issues to ensure client’s needs are met from a product / service perspective
Follows through on outstanding issues to the point of resolution
Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation
Develops strong relationships directly with customers, consultants and internal business partners
Supports the customer’s overall profitability objectives and helps with the financial management objectives
Mentors account service representatives
To take responsibility to always actively Treat Customers Fairly (TCF) and support / drive any TCF initiative
Background / Experience Desired
5+ years of Account Management experience with an IPMI
Proven experience in acquiring & retaining business accounts
Education and Certification Requirements
Excellent English communication skills
Highly self-motivated with a strong desire to succeed.
Highly detail oriented with the ability to multi-task to accomplish workload efficiently
Job Function : Sales and Service