Specialist, ER, manager - UAE, GCC AND NON GCC
Standard Chartered
Dubai, United Arab Emirates
منذ 3 يوم

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

End to End Case Management of Grievance Cases

  • Work with the HRBP, business and country / regional ER Head to agree the Grievance representative / s to investigate and hear the Grievance.
  • Make arrangements for Grievance Hearing including issuing hearing invite / statement of complaint.
  • Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
  • Complete analysis of data / facts and reach a fair and consistent resolution / conclusion which minimises the risk to the Bank.
  • Update ERCMS at the initiation and conclusion of Grievance.
  • Update relevant stakeholders with key findings including any disciplinary actions recommended.
  • End to End Case Management of Complex Disciplinary Cases

  • Level of Involvement and support with the Investigations phase based on case nature and complexity.
  • Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
  • Make arrangements for the Disciplinary Hearing including issuing hearing invite / statement of disciplinary case and provision of evidence.
  • Conduct of the Disciplinary hearing through supporting the hearing manager as required.
  • Complete analysis of data / facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
  • Update relevant stakeholders with key findings and any relevant information, including any recommendations.
  • Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and / or appeal.
  • Update HRBP and / or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.
  • Effectively manage key stakeholder relationships.

  • Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change / developments and be viewed both internally and externally as an expert in the ER field.
  • Build internal networks with HRBPs and business stakeholders where required.
  • Collaborate with HR Legal and Compliance and / or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
  • Collaborate with Labour Ministries re development and application of government policy.
  • Managing employee-related risk across the region

  • Provide commentary re ER MI and escalate country ER risks based on trends or any new findings / issues.
  • Understand current local employment and discrimination law / case developments and be able to anticipate implications for the Bank.
  • Create and implement suitable actions to mitigate identified risks
  • Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for / appearance at Labour Court / Employment Tribunal.
  • Support Education and Training of HR and Line Managers

  • With the Country / Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.
  • Our Ideal Candidate Essential

  • Role model and champion the Bank’s values and behaviors
  • ER specialist, with a minimum years of work experience.
  • Proven track record and in depth experience of ER investigations and case management.
  • Strong understanding of the local legislative and regulatory landscape
  • Effective networker and organizational influencer
  • Commercially astute
  • Strong collaboration
  • Ability to clearly and accurately analyze, interpret and communicate relevant and complex information
  • Good coaching, networking, influencing & negotiating skills.
  • Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
  • Ability to develop & gain credibility within the organization in respect of ER expertise.
  • Desirable

  • Experience in an international professional services / banking environment.
  • Proven experience in working in a complex matrix, with demanding and fast paced client groups.
  • Experience of ER product & policy development.
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