Assistant Pool Beach Manager
Fairmont Hotels and Resorts
UAE
منذ 6 يوم
source : HireeJobsGulf

At Fairmont Hotels Resorts exceptional service and flavors are the hallmark of every dining experience As Assistant Pool Beach Manager your leadership and passion for guest service will drive outstanding operating results and ensure your outlet is both a preferred dining destination and workplace Hotel Overview Ideally situated on the Arabian Gulf in Ajman UAE the Fairmont Ajman has opened in March 2015 The hotel is in close proximity to both the Sharjah and Dubai airports The hotel features 252 guestrooms and suites including two luxurious penthouse offerings a multitude of dining options and fitness facilities The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions Event planners can take advantage of 2 000 square meters of indoor function space as well as outdoor facilities Summary of Responsibilities Reporting to the Pool and Beach Operation Manager essential job functions of the Assistant Pool and Beach Manager include but are not limited to the following Managing the Pool Beach Outlet Consistently offer professional friendly and engaging service Lead and manage the F B Outlet team in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly and professionally To assist in the recruitment and training of F B Colleagues Balance operational administrative and Colleague needs Conduct regularly scheduled departmental meetings Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies practices and promotions Have full knowledge of all Outlet menus Follow all safety and sanitation policies when handling food and beverage To ensure that the monthly forecasted food and beverage revenue figures are achieved for both outlets Salt Sea and Driftwood To ensure both the outlets are managed efficiently according to the established concept statements To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual To assign responsibilities to subordinates and to check their performance periodically To assist and coach in the operation and be visible during peak times To establish and strictly adhere to the par stocks for all operating equipment and supplies to ensure that all outlets are adequately equipped To control the requisitioning storage and careful use of all operating equipment and supplies for both the outlets To liaise with the Kitchen and Beverage department on daily operation and quality To monitor and analyze the menus and product of competitive restaurants and pool bars To assist the Manager in developing menu specials pool bar snacks and to prepare recipes and specifications for Beverage signatures items for pool bar as well as Driftwood To plan and implement an effective sales plan and promotional activities for both the outlets To revise and update both outlets Departmental Operations Manual as and when needed To report lost and found items for each outlet Tennis Court Basketball Hoop Badminton Beach Volleyball Kids Circle and Sand Building on Fridays set up to SOP Manage the Pool and Beach team schedule roaster Ensure that team is patrolling the area every 1 hour and removing dirty towels Ensure that towels trolley is moved to laundry properly covered 3 times per day Administration To plan both the outlets weekly roster and work schedules to ensure that both outlets are adequately staffed to handle the level of business and submit a copy to the Food and Beverage office To maintain both outlets bulletin board To have outlet briefings on daily bases and maintain a communication log book To submit all guest employee incident reports for each outlet Financial and Revenue Responsibilities To carry out monthly quarterly bi yearly yearly inventory of operating equipment for both outlets To strictly adhere to the established operating expenses and that all costs are controlled for both outlets To ensure that both outlet cashiering procedures are strictly adhered to To identify in conjunction with the Outlet Manager Market needs and trends To ensure accurate cash float is maintained at all given point of time Service Standards Schedule colleague trainings once a month with the Resorts Activities Manager consisting of manual roleplays to ensure excellence in service Handle guest concerns and react quickly and professionally To assist in the recruitment and training of colleagues Conduct a Test refresher reminder to colleagues with the Resorts Activities Manager on a monthly basis to measure their knowledge menu amenity timings activities timings watersport membership prices etc Take hourly rounds measuring guest satisfaction promoting resorts facilities and activities and anticipating guests needs Reporting any guests complaints Ensure that every order taken has a room number or guest name and that colleagues address the guest by name Handle guest concerns and react quickly and professionally Confidentiality Ensure confidentiality and secure of all intellectual property and data bases both hard copy and electronic Adhere to Fairmont Hotels and Resorts internet and email policy Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company REQUIREMENTS Qualifications Computer literate in Microsoft Window applications required University College degree in a related discipline preferred Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs remaining calm and courteous at all times Visa REQUIREMENTS Please note that you must be eligible to live and work in Ajman We will assist successful applicants with the visa process and provide flights and accommodation

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