After Sales Coordinator
Parker Connect Abu Dhabi
UAE, Abu Dhabi,Abu Dhabi
منذ 2 يوم
source : Drjobs.ae

Job Role : After Sales Coordinator

Job Description

We are looking for anexperienced and well-organized After Sales Coordinator to deal withguarantee and warranty cases for products sold in the Middle Eastregion.

  • The role is full time office based; located in Ras AlKhaimah and will be responsible for, first contact with allincoming cases;
  • giving initial advice, registering / updating andclosing cases and also the coordination of the after salestechnicians The successful candidate will be the point of referencefor colleagues and customers, by keeping schedules and providingfeedback, documentation and information.

    The goal is to facilitatethe team's activities so as to maximize their performanceand the solid and long-lasting development of thecompany.

    Main tasks

  • Receiving and making after sales calls forguarantee / warranty cases for
  • Providingtechnical support and initial advice to new incomingcases
  • Organize and manage the daily workschedule for the after sales technicians
  • Organize project mock up's and on-site technicalcalls
  • Collect customer feedback
  • Responsibilities

  • Maintaining a high level of customersatisfaction
  • Opening, updating and closingafter sales cases in the company register
  • Reporting to the sales team, product management andcustomers service regarding ongoing cases
  • Preparing and sending closing reports
  • Stock Management for spare parts
  • Salary : AED4,000.00 to AED5,000.00 / month

    Language : English(Required)

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