Job Fixed-term contract : No Status Full Time Anticipated Start Date 21-12-2018
Level of Education Others Areas of study Other Professional experiences 1 to 2 years Languages essential English
Main Duties :
To be an ambassador of the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To provide safe working environment using appropriate materials, equipments and supplies.
To properly use the telephone etiquette as per Sofitel standards.
To attend to all guests approaching the Health Club with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and ensure that they enjoy their stay.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
To be aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To support the activities of the Lifeguards and Guest Service Officers.
Participate in all trainings organized by Sofitel.
To daily follow the checklists.
To report any equipment malfunction to the Health Club Manager and follow up accordingly.
To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
To regularly check the swimming pool area and liaise with the Lifeguard on duty.
To comply and reinforce the safety regulations and procedures of the hotel.
Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.
To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
To be flexible with working hours.
To project a positive and motivated attitude.
To be fully conversant with first aid.
To oversea the operation when the supervisors are not present.
To alert the Chief Security Officer / Health Club Manager / Manager on Duty / Resident Manager / General Manager in case of an emergency.
Other Duties :
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with colleagues and all other departments.
To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day :
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.
By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.