Guest Service Agent
MOVENPICK
Dubai, Dubai, United Arab Emirates
منذ 5 يوم

What you will be doing :

  • Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
  • Register and process check in for all arrivals.
  • Update and check guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message to guests.
  • Your experience and skills include :

  • Previous experience in a similar leadership role is an asset
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • بلغ عن هذه الوظيفة
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