Senior Field Service Executive - Automotive
Parker Connect Abu Dhabi
UAE, Abu Dhabi,Abu Dhabi
منذ 3 يوم
source :

Job Role : Senior Field Service Executive - Automotive

Job Description

  • Provide first line technical assistance where possible to address the problem
  • Act as primary point of contact for dealerships to communicate or escalate technical issue and concerns with the products
  • Escalate matters to the manufacturer and facilitate correspondence to ensure technical issue are amicably and efficiently addressed
  • Release technical service bulletin to the dealerships upon receiving reports and necessary approval from the Headquarters
  • Evaluate the solution provided to the dealerships to support continuous quality improvement of products
  • Use the results of the dealerships evaluation to identify gaps in the service delivery and recommend suitable remedies for improvement
  • Review and communicate the safety recall progress and service campaign released by the Headquarters to the dealerships and track and monitor dealership compliance
  • Support the dealership field engineer activities to ensure they are equipped with the knowledge, skills and resources to handle customer issues in an efficient manner retrospectively building a storing customer base.
  • Inspect dealership service centers in order to ensure service readiness and adherence to the service policy and procedure and facilitate capability building as required
  • Conduct comparative analysis of the products available in the market versus products recommended by the manufacturer or Headquarters in order to evaluate performance, cost effectiveness and availability in order to propose customization or alternative products where necessary to meet regional requirements
  • Assist the planning and execution of promotional after sales events to support dealership operations
  • Needed Background :

  • Experience of Automotive Manufacture Service Technical Trainer, Technical Supervisor, Field Engineer or Dealer Workshop Manager
  • More than 5 years in Automotive Industry (Commercial Truck, Diesel Engine)
  • Experience of Heavy Duty Truck Industry ARABIC OR FRENCH MANDATORY J
  • Salary : AED13,000.00 to AED16,000.00 / month
  • Experience : COMMERCIAL VEHICLES : 5 years (Required)
  • Language : ARABIC OR FRENCH OR BOTH (Required)
  • Work Remotely : No
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