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The purpose of the role is to help KSA in achieveing its annual financial targets as well as account managing existing customers in designated countries in the Middle East especially on KSA.
To act as Key Account Manager for all subjects in order to enhance the level of customer care and maintain our business in a specified country or region.
This will include visiting existing centres to improve customer satisfaction rating, providing face-to-face support and feedback to include organisation of training for new centres both Academic and Vocational
The focus will be on achieving set targets, largely through the sales of Edexcel and BTEC products and services into both new and existing client base.
The post will involve close liaison with other team members and the Regional Director to identify and fulfil customer requirements in a proactive and efficient manner, including visits.
Key Accountabilities :
Business Maintenance / Development
Achieve agreed sales targets for each centre for renewal and incremental business growth. Targets agreed with Regional Manager.
Maintain existing business in centres
Secure targeted growth for key products
Implement Key Account strategy for designated centres
Service to centres
Provide customers with accurate and timely information
Respond effectively to queries
Provide support via networks and training
Develop and coordinate activities to achieve optimum results for the company. Provide feedback from centres on service and product quality to all appropriate parts of the company.
Provide excellent support for customers by the provision of high quality training in order that centres are able to deliver Edexcel qualifications successfully.
Promote training events to ensure maximum take up of training places.
KAMs will be expected to report weekly on activity in their centres and region relating to :
Competitors and competitor activity with centres
Customer knowledge including a clear understanding of total spend analysis within centres
New Business by qualification, by cohort size and by start date
Key Challenges and Responsibilities :
Working in a fast paced and dynamic organization, the ability to change and flex to new ways of working as required.
Ability to work in a matrix organization, and have the ability to galvanise relationships internally and externally to obtain the best outcomes.
Strong strategic planning and organization skills (implement and coordinate)
Highly motivated and independent worker
Influencing and negotiating skills
Effective communication and presentation skills
Strong organisational, administrative and planning skills
Target and performance driven
Self starter with initiative and commercial awareness
Commitment and flexibility
Willingness to travel across the territory
Ability to prioritise tasks and manage time effectively
Proficiency in digital and multi-media products
Ability to engage with diverse cultures
Customer facing role at least 3 years
Knowledge of British Educational system
Knowledge of Vocational and Academic Education
Knowledge of Pearson Qualifications systems
Edexcel product training
Sales experience at least 5 years
Worked in Middle East
Knowledge of all core Edexcel products and services
Edexcel internal automated systems (IQS / Business objects)
Education, Qualifications & Training
Bachelors Degree required
Minimum 3 years experience in a B2B corporate environment,solution selling. Consultative sales experienceEssential :
Personal Style and Behaviour
Enthusiastic and self-motivated. The ability to work independently, and to plan and prioritise your own workload. Good interpersonal skills, to build relationships with Pearson staff, customers, distributors and teachers / principals.
Primary Location : AE-AE-Dubai
Work Locations : AE-Dubai-Al Sofouh Arjaan Tower Al Sofouh Complex Dubai
Organization : Growth
Employee Status : Regular Employee
Shift : Day Job
Job Posting : Oct 7, 2019
Job Unposting : Ongoing
Schedule : Full-time Regular
Req ID : 1913293
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.