Account Manager, Vocational Centres
Dubai, United Arab Emirates
5d ago


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Purpose :

The purpose of the role is to help KSA in achieveing its annual financial targets as well as account managing existing customers in designated countries in the Middle East especially on KSA.

To act as Key Account Manager for all subjects in order to enhance the level of customer care and maintain our business in a specified country or region.

This will include visiting existing centres to improve customer satisfaction rating, providing face-to-face support and feedback to include organisation of training for new centres both Academic and Vocational

The focus will be on achieving set targets, largely through the sales of Edexcel and BTEC products and services into both new and existing client base.

The post will involve close liaison with other team members and the Regional Director to identify and fulfil customer requirements in a proactive and efficient manner, including visits.

Key Accountabilities :

Business Maintenance / Development

  • Promote Edexcel and its services to all centres and their associated bodies using agreed strategies to maintain existing business and secure agreed business growth. Namely;
  • Achieve agreed sales targets for each centre for renewal and incremental business growth. Targets agreed with Regional Manager.

    Maintain existing business in centres

    Secure targeted growth for key products

    Implement Key Account strategy for designated centres

    Service to centres

  • Provide a range of support, advisory, training and development services which fulfil Edexcel business objectives in a manner suited to centres’ context and priorities, within approved budgets. Namely;
  • Provide customers with accurate and timely information

    Respond effectively to queries

    Provide support via networks and training

    Regional Team

    Develop and coordinate activities to achieve optimum results for the company. Provide feedback from centres on service and product quality to all appropriate parts of the company.


    Provide excellent support for customers by the provision of high quality training in order that centres are able to deliver Edexcel qualifications successfully.

    Promote training events to ensure maximum take up of training places.

    Market Intelligence

    KAMs will be expected to report weekly on activity in their centres and region relating to :

    Competitors and competitor activity with centres

    Competitor Products

    Customer knowledge including a clear understanding of total spend analysis within centres

    New Business by qualification, by cohort size and by start date

    Key Challenges and Responsibilities :

    Working in a fast paced and dynamic organization, the ability to change and flex to new ways of working as required.

    Ability to work in a matrix organization, and have the ability to galvanise relationships internally and externally to obtain the best outcomes.

    Strong strategic planning and organization skills (implement and coordinate)

    Essential :

    Highly motivated and independent worker

    Influencing and negotiating skills

    Effective communication and presentation skills

    Strong organisational, administrative and planning skills

    Target and performance driven

    Self starter with initiative and commercial awareness

    Commitment and flexibility

    Willingness to travel across the territory

    Ability to prioritise tasks and manage time effectively

    Proficiency in digital and multi-media products


    Ability to engage with diverse cultures

    Team player

    Customer facing role at least 3 years

    Knowledge of British Educational system

    Knowledge of Vocational and Academic Education

    Desirable :

    Knowledge of Pearson Qualifications systems

    Sales training

    Edexcel product training

    Sales experience at least 5 years

    Education sales

    Worked in Middle East

    Knowledge of all core Edexcel products and services

    Edexcel internal automated systems (IQS / Business objects)

    Education, Qualifications & Training

    Essential :

    Bachelors Degree required

    Essential :

    Minimum 3 years experience in a B2B corporate environment,solution selling. Consultative sales experience

    Essential :
  • MS Office
  • Essential :

  • Fluency in written and spoken English
  • Desirable :

  • Fluency in written and spoken Arabic
  • Personal Style and Behaviour

    Enthusiastic and self-motivated. The ability to work independently, and to plan and prioritise your own workload. Good interpersonal skills, to build relationships with Pearson staff, customers, distributors and teachers / principals.

    Primary Location : AE-AE-Dubai

    Work Locations : AE-Dubai-Al Sofouh Arjaan Tower Al Sofouh Complex Dubai

    Job : Sales

    Organization : Growth

    Employee Status : Regular Employee

    Shift : Day Job

    Job Posting : Oct 7, 2019

    Job Unposting : Ongoing

    Schedule : Full-time Regular

    Req ID : 1913293

    Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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