Director of Facilities Management Dubai UAE
EMCOR Facilities Services Group Ltd.
Dubai
منذ 1 يوم
source : Wisdom Jobs

Purpose To provide a professional and effective management service to both clients and EFS Deliver on agreed targets objectives and KPI s Develop new business opportunities raise the profile and manage the Operations of EFS throughout the OPCO Responsibilities Duties General To lead a team in providing a first class customer service to all clients at optimum cost Develop and create new business opportunities Seek equitable and creative solutions to problems Implement continuous improvement and best practice Drive growth plans for all contracts to maximise revenue opportunities and streams Foster and develop beneficial partnerships Develop and maintain strong supportive relationships with clients service providers and third-

parties Ensure that all activities meet and integrate with the organisational legal and statutory requirements for HSEQ and duty of care Comply with all processes and procedures Human Resources HSEQ Finance Information Technology Procurement Operations which include compliance with all applicable rules and regulations of the local labour law Operations Develop and maintain an improvement plan which brings an added value approach to both clients and the company Identify develop implement and review Facility Management FM based solutions that clearly demonstrate added value to clients requirements Continually review key performance indicators KPI s and benchmarks Maximise the life cycle of the contract by aligning the FM team with the business drivers of the client Ensure that activities meet and integrate with the organisational requirements for quality management health and safety legal and statutory requirements and general duty of care Provide technical advice operational advice and information to Business Development Manager for tender process and negotiation of new contracts Consistently monitor processes systems and procedures to maintain optimum customer service efficiency and accuracy Financial Responsibility for profit and loss for all contracts under Operations Prepare business plans and forecasting budgets as required Ensure all budgets and costs for contracts accurately reflect contractual obligations offer value for money for clients and provide optimum revenue Reporting any financial exceptions and other information as required Understand and avoid financial risk and drivers of cost Understand the financial outputs ensuring that the service is within budget Service Delivery Develop a strong teamwork ethic and promote customer service excellence Develop and maintain a continuous improvement mindset to service delivery that generates added value to the business Maintain strategic overview on service progress both from a commercial and technical perspective Motivate OPCO team to ensure focus on delivering a timely and quality service Encourage quick and accurate analysis of issues Pro-

actively seek to resolve problems and provide necessary resources and management support Maintain dialogue with client on complex and interrelated issues Ensure that corporate policies and procedures are strictly adhered to in order to maintain the integrity of the operational activities People Management Develop lead motivate and inspire a professional team enabling them to meet both personal and business targets Provide clear operational direction and support to team Ensure that the OPCO has a timely specific and quality two-

way communication process set up To include providing all employees with regular updates on contract and business performance Implement performance objectives for each team member through undertaking performance appraiProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : EFS Facilities Services is one of the Middle Easts largest and most successful Facilities Management Services Providers Having been voted Best FM Company 2011 and 2012 we aim to recruit only the best candidates to maintain the excellent standards already achieved

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