In the position of Waiter / Waitress you will be expected to consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
Your main responsibilities will be
To greet guests / members with a courteous and professional manner at all times.
To be informative towards Guests / Members, providing them with details of up and coming activities.
To control and monitor the reservation system of the restaurant
To carry out a variety of reception related tasks, i.e. typing, keeping records / logbooks.
To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual
To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction
To be flexible in assisting around different areas of the hotel in response to business and client needs
To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards
To attend daily briefing sessions and Hotel / Departmental meetings when required
To attend training sessions and meeting when required and to operate in line with the training or information received
To demonstrate a pride in workplace and a high level of commitment
To allocate sections, in the absence of the Supervisor, before commencement of shift according to projected business.
Follows established systems for taking, placing, and delivering orders.
Provides guests of the restaurant with accurate invoices at the end of the meal.
Minimum 1 year experience in a similar position or 1 year experience Hostess with in the 4 or 5 star hospitality industries.
People skills and effective people management
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