Customer Service EPA
Unspecified, GB.
منذ 4 يوم
source : EAT Jobs

In a nutshell

We are looking for a passionate individual to join us at Innovate Awarding as an End Point Assessor, working in partnership with employers and their training organisations, to carry out high quality assessments of an apprentices’ competence against their apprenticeship standard.

You will be :

Working in the field and supported by our expert, professional team, you’ll work with Apprentices and their employers to plan and conduct End Point Assessments

Agreeing a schedule and completing planned assessments in the learner’s work place

Providing technically competent judgement and decision-making against the recognised assessment plan and complete a range of IT and paper based resources and report documents.

Grade assessments in accordance with the assessment plan and internal standardised matrices and provide feedback where required.

Ensuring all documentation and decisions are fully compliant and meet all regulatory and internal standards,

Complete the end-point assessment process by confirming grades and pass / fail judgements on a range of work-based evidence.

Carrying out all associated administration and keeping your knowledge of the occupational area up to date, along with maintaining your Continuous Professional Development.

We are looking for :

Current, hands on, professional experience in Customer Services, preferably as a team leader, supervisor or manager

Qualification to at least Level 2

An Assessor qualification

Your knowledge will match the standard you are assessing and as an experienced, qualified Assessor, you’ll know how to conduct assessment processes including observations, professional discussions and reviewing learners’ showcase of evidence.

If you also have good IT (MS Office), time management and communication skills, we’ll give you full training on our systems and support your Continuous Professional Development.

What we offer

We offer a great benefits which includes some of the following :

25 days holiday (business closes at Christmas)

Contributory pension (company matched)

Life Insurance

Company Car scheme option after probationary period


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