The successful candidate will join a dynamic and fast expanding team of 40+ IT professionals and will be responsible for the following : Taking control of client queries and problems to provide technical support.
Providing go live and post-implementation support Providing input and advice regarding MS Dynamics CRM platform capabilities and features to clients Investigating, testing and finding solutions and workarounds to solve client’s problems Taking ownership and prioritizing tickets and escalating client issues to Support Manager as needed.
Working with customers to identify problems and advising on the solution Logging information relevant to each ticket and be able to keep track efficiently ticket history.
Talking to clients, guiding them through a series of steps to resolve issues Applying new configuration and / or fixes on client environments for testing purposes.
Be part of a structured release process coordinating closely with the development department.
Coordinating with intra-company teams for the resolution of tickets Utilizing escalation processes to ensure timely ticket resolution.
Configuring, Customizing and Extending Dynamics CRM / 365 using CRM Built-In tools and CRM API.
Job Details Posted Date : 2019-02-28Job Location : Dubai, United Arab EmiratesJob Role : Support ServicesCompany Industry : Information Technology Preferred Candidate Career Level : Mid CareerDegree : Bachelor's degree