Customer Service Representative
Searchie
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 1 يوم
source : Drjobs.ae

This job is right for you if you are coolwith :

  • Open and maintain customeraccounts by recording account information
  • Resolve product or service problems by clarifying thecustomer's complaint
  • Determining thecause of the problem
  • Selecting and explainingthe best solution to solve the problem
  • Following up to ensure issue resolution
  • Recommend potential solutions
  • Contribute to team effort by accomplishing relatedresults as needed
  • Manage large amounts ofincoming queries
  • Identify and assesscustomers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by usingthe right methods / tools
  • Go the extra mile toengage customers Resolve customer complaints via phone, email, mailor social media
  • Greet customers warmly andascertain problem or reason for calling Advise on companyinformation
  • Answer questions about warrantiesor terms of sale Act as the company gatekeeper Suggest solutionswhen a product malfunctions
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