Customer Support Manager
منذ 2 يوم
source : HireeJobsGulf

What We Require 5 years of experience in a Customer Support Management capacity Agile and lean approach to almost every challenge you face Experience providing and managing a team of support staff serving a Western customer base A true Freshdesk guru other support software experience such as Zendesk can be considered Comfortable analysing performance metrics and providing reports to management Google Data Studio Exceptional communication skills with a high degree of emotional intelligence A master at shift work planning to ensure 24 7 coverage whilst keeping a harmonious working environment Experience managing a culturally diverse team building rapport and camaraderie with staff Previous accent training and ability to provide accent training to staff would be a huge plus Experience working in an ecommerce telco digital product business is desirable

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